Did you accidentally break an item, damage furniture, or damage a wall in the space? Notify your host as soon as possible. Be sure to take photos of the damaged items in case your host isn't present and later requests them from you.
Your host has 48 hours to complete the online We Are Scene check-out in order to report any damage following your booking. While not mandatory, it's recommended that you do a walkthrough with your host at check-in and, where possible, do the check-out together to note any damage that occurred during the booking.
Only a host can officially declare damage on the site! The client cannot do this on the host's behalf. That said, the client also has actions to take on their end.
Once damage has been declared by your host (they will have written a detailed description of the situation and provided photos of the damage), you'll be notified by email and directed to your booking's chat, where you'll find the module to accept the declaration, the damage described by your host, and the amount requested as compensation.
To review the damage declaration, follow these steps:
Log in to your personal account
At the top right of the home screen, select the "Bookings" tab, then find the relevant booking under the "Confirmed" tab
You can accept the declaration by clicking "Confirm," or dispute it by clicking "Dispute"
If you dispute it, you must reach out to your host to try to find common ground on the situation.
Please note that a host will be able to withhold part or all of your deposit, provided they submit supporting documentation.