If an error message appears after you attempt to pay for your booking, please note that unfortunately, the booking is not confirmed.
This can be due to several reasons listed below.
If an unknown reason is preventing payment, please contact your bank and try using a different payment method.
POSSIBLE REASONS FOR FAILURE | ACTION REQUIRED ON YOUR PART |
The bank card was declined because the transaction requires authentication. | L'authentification de votre carte a échoué. Veuillez tenter de nouveau le paiement en veillant à procéder à la vérification imposée par votre banque sur votre téléphone. Si le refus persiste, veuillez contacter votre banque. |
This type of purchase is not supported by your credit card. | Please contact your bank to check whether your card can be used for this type of payment. |
Your balance is insufficient, or you have reached the maximum spending limit set by yourself or your bank. | Please check that there are sufficient funds in the card account you are using, or that you have not reached your spending limits. If not, please use another payment method. |
A transaction for the same amount using the same card details was recently submitted | Please check your payment history to see if this payment has already been made. If not, please try again or use another payment method. |
The card was declined for an unknown reason. | An unknown issue is preventing the payment from going through. Please contact your bank. |
The postcode is incorrect. | Please try again using the correct billing postcode. |